Syncovery Support Forum

tobias wrote: Mon Jan 19, 2026 10:23 am Please try again. I suppose that occasional cloud outages can occur.

Please send a log file to support@syncovery.com with precise error messages if problems remain.

There has not been any change between these Syncovery versions except for the download of abusive files.

I closed the application, then deleted all the files in:
- C:\ProgramData\Syncovery\Database
- C:\ProgramData\Syncovery\Logs
Then, reopened the application -> Run Selected Profile(s) and sent the log file to support@syncovery.com (Log file - 27615).

UPDATE: I discovered the problem. Syncovery created and selected a folder with the same name and path (I don't know why). After pointing back to the correct path, it compared normally.
The "Allow Downloading Files That Google Considers Risky" option also worked fine; files that previously couldn't be downloaded (due to Google flagging them as virus-infected) could now be downloaded normally.

But there's another problem: Files that are only on Google Drive but not on the drive are marked as Unaffected by Syncovery (see attached image). I deleted all the files in the Database and Logs folders, and only then did Syncovery detect that it was Affected.

Hello,
the SmartTracking mode ignores deleted files by default. So your file that existed only on one side was considered a deleted file that should be ignored.

You need to click the Configure button for the SmartTracking mode and choose what to do with deleted files.

If you don't need to mirror deleted files, you can use "Standard Copying" instead. Standard copying always copies, never deletes. And it does not depend on a database.

tobias wrote: Tue Jan 20, 2026 10:53 am Hello,
the SmartTracking mode ignores deleted files by default. So your file that existed only on one side was considered a deleted file that should be ignored.

You need to click the Configure button for the SmartTracking mode and choose what to do with deleted files.

If you don't need to mirror deleted files, you can use "Standard Copying" instead. Standard copying always copies, never deletes. And it does not depend on a database.

I've specified a subfolder on Google Drive, but when I run Profile, it scans the Change History in the root folder (\) first before scanning the specified subfolder, which takes a considerable amount of time. Is there a way to make it scan only the folder I specified (ignoring the root folder \)? I've looked in Profile Settings but there doesn't seem to be such an option?!