I closed the application, then deleted all the files in:tobias wrote: Mon Jan 19, 2026 10:23 am Please try again. I suppose that occasional cloud outages can occur.
Please send a log file to support@syncovery.com with precise error messages if problems remain.
There has not been any change between these Syncovery versions except for the download of abusive files.
- C:\ProgramData\Syncovery\Database
- C:\ProgramData\Syncovery\Logs
Then, reopened the application -> Run Selected Profile(s) and sent the log file to support@syncovery.com (Log file - 27615).
UPDATE: I discovered the problem. Syncovery created and selected a folder with the same name and path (I don't know why). After pointing back to the correct path, it compared normally.
The "Allow Downloading Files That Google Considers Risky" option also worked fine; files that previously couldn't be downloaded (due to Google flagging them as virus-infected) could now be downloaded normally.
But there's another problem: Files that are only on Google Drive but not on the drive are marked as Unaffected by Syncovery (see attached image). I deleted all the files in the Database and Logs folders, and only then did Syncovery detect that it was Affected.