Slow File Listing

English Support for Syncovery on Windows.
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wesdou
Posts: 3
Joined: Tue Feb 02, 2021 3:26 am

Slow File Listing

Post by wesdou »

I am new to Syncovery. I've got a profile that takes hours to get the file listing. This just isn't feasible. What can I do to speed this up? These are Windows shares on a wide area network. I've emailed support about settings for performing real-time sync but have heard nothing back (this was probably over a month ago). I am about 20 days in of my 30 day trial. If I can't get something figured out I will need to look for a different option.

tobias
Posts: 538
Joined: Tue Mar 31, 2020 7:37 pm

Re: Slow File Listing

Post by tobias »

Hello,
I think you need to install the Syncovery Remote Service on the other end to help build the listing.

Please see
https://www.syncovery.com/remoteservice/
(see especially "Configure Checksummer and Remote Lister", and "Using the Remote Listing Feature")

https://www.syncovery.com/documentation ... /fastlist/

I didn't see your support request, feel free to send a new email to support@syncovery.com if problems remain.

wesdou
Posts: 3
Joined: Tue Feb 02, 2021 3:26 am

Re: Slow File Listing

Post by wesdou »

I believe I have everything set up according to your suggestions. It is still terribly slow. I am at a loss. I want this profile to two way real time sync as well as a scheduled run once a day. It never gets a chance to do that because it spends the entire day getting file listings.

tobias
Posts: 538
Joined: Tue Mar 31, 2020 7:37 pm

Re: Slow File Listing

Post by tobias »

Can you send a few log files to support@syncovery.com?

There is surely unnecessary overhead that can be removed.

If there is confidential data in the logs, you may need to edit them before sending.

wesdou
Posts: 3
Joined: Tue Feb 02, 2021 3:26 am

Re: Slow File Listing

Post by wesdou »

I sent you an email. Let me know if you do not get it. Thanks!

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