Recurrent error with 3 files from Google Workspace to Cloud S3

[Athena]

Hello,

I configured 2 tasks of backup for folders in Google Workspace :
- Task 1 : backup to local disk : no problem
- Task 2 backup to S3 : hundreds of reccurent error (see below) + error with 3 files at the end


Reccurent error :
SslWrite SSL Error: 5
SslWrite Error Message: 2147493701 Unknown SSL Error 2147493701
Line 1944 in ssl\record\methods\tls_common.c: tls_retry_write_records; tls_retry_write_records failure, 3
SslWrite failed with WSAGetLastError=10053
SSL Error 2147493701 in SendBuffer (2), returning WSASYSNOTREADY. Last Error: 10053, Msg: Unknown Socket Error 2147493701
07-04-26 11:31:40 raising Synapse exception Synapse TCP/IP Socket error 10091: Unknown SSL Error 2147493701, OpenSocketCount: 10
Retrying after exception: Synapse TCP/IP Socket error 10091: Unknown SSL Error 2147493701, Retry Number: 2


Final error :
Erreurs (d’accès) avec 3 Fichiers:

\B. Clients\2024\3. Customer 1\Z. Divers\Permanent\BasketFiles.zip (Erreur 1:Fonction incorrecte.)
\B. Clients\2025\Customer 2\Télécharger 2025-01-16T12_22_07.zip (Erreur 1:Fonction incorrecte.)
\B. Clients\2026\Customer 3\IOI\archivedwl-516.zip (Erreur 1:Fonction incorrecte.)


Could you please help to solve this issue ?


Thanks in advance.

[tobias]

Hello,
socket error 10053 means that the connection is interrupted.

Do you have the latest Syncovery 11.14?

Can you send a larger part of the log to support@syncovery.com, or possibly a complete log (maybe make a smaller test for that)?