InvalidAuthenticationToken

[edwinie]

Hi..

I tried to copy from Sharepoint sites into BOX cloud.
But i got an error message below :

2/4/2025 11:22:19 PM Graph: Refreshing Access Tokens (forced)
2/4/2025 11:22:21 PM Graph: Refreshing Access Tokens (forced)
2/4/2025 11:22:14 PM HttpsGet: HTTP ERROR 401 Unauthorized | {"error":{"code":"InvalidAuthenticationToken","message":"Lifetime validation failed, the token is expired.","innerError":{"date":"2025-02-04T15:22:25","request-id":"68478502-8fcb-4da0-96d6-359642a833b3","client-request-id":"68478502-8fcb-4da0-96d6-359642a833b3"}}} (GET https://graph.microsoft.com/v1.0/drives ... 5J/content) (attempt 1)
2/4/2025 11:22:14 PM Local Stream Size Now: 0
Total Number of HTTP Requests:33782 since 2/4/2025 7:40:55 AM UTC, Time Now: 2/4/2025 3:22:14 PM UTC. Elapsed Time: 07:41:19, Requests per Second: 1.22

Any idea what is the issue?
But this is only happened for some sites, not all sharepoint sites.

Many thanks.

alex

[tobias]

Hello,
the error message alone is not unusual. Syncovery will refresh the token and continue.

I think I need more context to analyze the problem, if Syncovery doesn't recover from this error.

I also need to know the Syncovery version.

Is there any way you can send the complete log file, or a santized version, to support@syncovery.com?

Thanks.

[edwinie]

Hi Tobias..

I'm using version: 10.16.14 build 263.
I'll send you the log to the support email.

Cheers,

alex