Extensions keeps getting added

[KevinTech]

Hi Community,

We are experiencing a strange case. We have a local folder that is synced with Google Drive. Employees open files on location, for example via a tablet. We only notice that an infinite number of extensions are repeated when the file comes back to the Windows Explorer. How can this be solved?

See photo for explanation.

We use Smarttracking, with no conversion of Google Drive files.

[tobias]

Hello,
it must be related to document conversion, because that adds the extension.

Please send a log file where this happened to support@syncovery.com so I can check your settings, Syncovery version etc.

[KevinTech]

Hi Tobias,

Just sended you an email.

With the logfile included.

[KevinTech]

Hello,
it must be related to document conversion, because that adds the extension.

Please send a log file where this happened to support@syncovery.com so I can check your settings, Syncovery version etc.

Did you find anything? Haven't heard from you

[tobias]

Hello,
I will try to find the cause today.

[tobias]

v9.47u fixes this problem now.

It happens when you have a Google Spreadsheet with a .xlsx extension. This should never be the case.

Please remove all extensions from the files with the spreadsheet icon (the T icon, not the X icon).

Native Google documents should not have any filename extensions.