Extensions keeps getting added

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KevinTech
Posts: 3
Joined: Fri Jun 17, 2022 8:23 am

Extensions keeps getting added

Post by KevinTech »

Hi Community,

We are experiencing a strange case. We have a local folder that is synced with Google Drive. Employees open files on location, for example via a tablet. We only notice that an infinite number of extensions are repeated when the file comes back to the Windows Explorer. How can this be solved?

See photo for explanation.

We use Smarttracking, with no conversion of Google Drive files.
Attachments
Loop extentions.
Loop extentions.
Extensions.JPG (133.19 KiB) Viewed 363 times

tobias
Posts: 1047
Joined: Tue Mar 31, 2020 7:37 pm

Re: Extensions keeps getting added

Post by tobias »

Hello,
it must be related to document conversion, because that adds the extension.

Please send a log file where this happened to support@syncovery.com so I can check your settings, Syncovery version etc.

KevinTech
Posts: 3
Joined: Fri Jun 17, 2022 8:23 am

Re: Extensions keeps getting added

Post by KevinTech »

Hi Tobias,

Just sended you an email.

With the logfile included.

KevinTech
Posts: 3
Joined: Fri Jun 17, 2022 8:23 am

Re: Extensions keeps getting added

Post by KevinTech »

tobias wrote:
Fri Jun 17, 2022 8:41 am
Hello,
it must be related to document conversion, because that adds the extension.

Please send a log file where this happened to support@syncovery.com so I can check your settings, Syncovery version etc.
Did you find anything? Haven't heard from you :)

tobias
Posts: 1047
Joined: Tue Mar 31, 2020 7:37 pm

Re: Extensions keeps getting added

Post by tobias »

Hello,
I will try to find the cause today.

tobias
Posts: 1047
Joined: Tue Mar 31, 2020 7:37 pm

Re: Extensions keeps getting added

Post by tobias »

v9.47u fixes this problem now.

It happens when you have a Google Spreadsheet with a .xlsx extension. This should never be the case.

Please remove all extensions from the files with the spreadsheet icon (the T icon, not the X icon).

Native Google documents should not have any filename extensions.

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