Syncovery Support Forum

Hi,
which Syncovery version do you have and can you send the WebGUI.log file?

Hello,
yes, there's a file called WebGUI.log in the folder
C:\ProgramData\Syncovery

Maybe you can send it to support@syncovery.com?

I am also working on an update today with several improvements in certificate handling, and more detailed logging to that file.

Hello, OK, and what do you mean with "returns to C:\ProgramData\Syncovery\Database"? Where do you see that? And are you sure that only this path is shown without a file name? If there is a file name, which name is it? The correct one or a different one? What Syncovery may sometimes to is try to gene...

Hello,
Syncovery saves the certificate path with file name. Not the folder.

So if the new certificate's file name is different, and the old one expires, then the certificate configuration is cleared.

I will check if I can make Syncovery look for new certificates in the folder.

I will check it. So you are using Syncovery 10 for Windows?

Hi,
maybe it happens when the certificate expires?

Hello,
that is hugely interesting! Please delete the cloud cache database from the folder

C:\ProgramData\Syncovery\Database

I hope this will fix it.

Hello,
we now have a separate documentation page on working with SharePoint. Please see:

https://www.syncovery.com/sync-migrate-sharepoint/

Hello, yes, this is normal Sharepoint behavior, but the latest Syncovery 10.14 (and some previous versions) will delete the first version so you will have only one. The first version is created by the upload, and the second one by setting the original "Last Modified" date. If it still occurs with th...

Hello,
to custimize default settings, you can create a profile named default and export it to a file named presets.ini.

This file then needs to be copied into the Syncovery program folder, which is usually
C:\Program Files\Syncovery