Syncovery Support Forum

Posted: **Mon Jun 22, 2026 8:04 am**

Hi.

I have just installed V12 and I am trying to connect to my iCloud Data (Documents and Photos). Unfortunately I am receiving the following error messages. I have already waited a couple hours and retried. While I am able to connect to my account, there is no directory listing of files or photos.
Advanced Data Protection in my iCloud-Account is activated.

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Scanning Folders Started At 22.06.2026 09:44:43
22.06.2026 09:44:43 iCloud Drive: iCloud Drive Connect Successful
FTPList Exception ETGFTPErrorDoNotRetry: iCloud Photos library is not ready (state: QUERY_FAILED). Apple is still building the cloud index — try again in a few minutes. This is normal right after enabling iCloud Photos or uploading a large batch. CP: FTPList6,CloudListDir12,HMX,HM1000,HM900,HM700

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Fehler bei Zugriff auf ext://iCloud Photos: iCloud Photos library is not ready (state: QUERY_FAILED). Apple is still building the cloud index — try again in a few minutes. This is normal right after enabling iCloud Photos or uploading a large batch.
iCloud Photos library is not ready (state: QUERY_FAILED). Apple is still building the cloud index — try again in a few minutes. This is normal right after enabling iCloud Photos or uploading a large batch.

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Apple ID         : xxxxx
DSID             : xxxxx
HSA version      : 2
Drive WS URL     : https://p179-drivews.icloud.com:443
Doc WS URL       : https://p179-docws.icloud.com:443
Internal Cloud ID : iCloudDrive_xxxxx
Last Token Refresh: 22.06.2026 09:37:28

Posted: **Mon Jun 22, 2026 10:08 am**

Hello,
I think it does not work with Advanced Data protection, because that effectively disables the API.

But I will double-check.

Posted: **Tue Jun 23, 2026 9:35 pm**

Hello,
what you can do is choose Rclone as a protocol and sync with iCloud drive via Rclone.

Posted: **Wed Jun 24, 2026 8:01 am**

Hi.

Thank you. Yes, that worked, but there some details that were tricky to get everything running:
- You need to enable Web-Access in your iCloud settings on your Apple device.
- I could not configure the token through the rclone web GUI. I had to edit the config via terminal with rclone config to enter the 2FA code. The GUI always prompted a 500 server error and never saved the config properly.

Posted: **Wed Jun 24, 2026 9:13 am**

Hello,
yes, both Syncovery and rclone act like a browser connection.

Now that you have enabled web access, maybe Syncovery's native iCloud Drive works too?

Posted: **Wed Jun 24, 2026 7:38 pm**

Unfortunately no... The native iCloud Drive does not work. Exits with the same error message.

But rclone works good so far. So thanks for helping me out here.

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