Syncovery Support Forum

Hi.

When I click on the SyncoveryCL icon on the NAS desktop Iget a message saying "problem loading page".
According to the app centre SyncoveryCL is running. I have tried stopping it and restarting it but it will not run.

Severity Level Date Time User Source IP Client App Client Agent Service Category Content
Information 25/11/2025 15:24:06 --- --- localhost --- --- --- [] Guardian Service Stopped
Information 25/11/2025 15:24:05 --- --- localhost --- --- --- [] Trying to terminate the service.
Information 25/11/2025 15:23:57 --- --- localhost --- --- --- [Syncovery 11.6.3, build 78, English] SyncoveryCL v11.6.3 started with command line /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL stop
Information 25/11/2025 15:23:54 --- --- localhost --- --- --- [] Trying to stop the service normally.
Error 25/11/2025 15:23:54 --- --- localhost --- --- --- [] Pipe not OK - need to restart service.
Information 25/11/2025 15:22:43 --- --- localhost --- --- --- [] Guardian Service Started
Information 25/11/2025 15:22:42 --- --- localhost --- --- --- [Syncovery 11.6.3, build 78, English]
Information 25/11/2025 15:22:48 admin 192.168.1.13 Web Desktop Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:145.0) Gecko/20100 App Center App Status Change [App Center] Started SyncoveryCL.
Information 25/11/2025 15:22:41 --- --- localhost --- --- --- [Syncovery 11.6.3, build 78, English] SyncoveryCL v11.6.3 started with command line /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /PATHS
Information 25/11/2025 15:22:28 --- --- localhost --- --- --- [Syncovery 11.6.3, build 78, English] SyncoveryCL v11.6.3 started with command line /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL start /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg
Information 25/11/2025 15:22:30 --- --- localhost --- --- --- [Syncovery 11.6.3, build 78, English]
Information 25/11/2025 15:22:25 --- --- localhost --- --- --- [Syncovery] Status after starting: 747 admin 77104 S /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /RUNX=Bev /M /P /S /ID=6 /BYSCHED /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg /MTX=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/.Syncovery/tmp /T 4589 admin 61176 S /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /RUNX=AIO Weekly Back Up /M /P /S /ID=2 /I /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg /MTX=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/.Syncovery/tmp /T15906 admin 9828 S /usr/local/sbin/qpkg_service start SyncoveryCL -a 115936 admin 3632 S /bin/sh /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL.sh start16462 admin 7332 D ./SyncoveryCL start /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg16463 admin 2516 S /bin/sh /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL.sh start
Information 25/11/2025 15:22:19 --- --- localhost --- --- --- [Syncovery] Status before starting: 747 admin 77156 S /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /RUNX=Bev /M /P /S /ID=6 /BYSCHED /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg /MTX=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/.Syncovery/tmp /T 4589 admin 61176 S /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /RUNX=AIO Weekly Back Up /M /P /S /ID=2 /I /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg /MTX=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/.Syncovery/tmp /T15845 admin 9636 S /sbin/qpkg_cli --enable SyncoveryCL --log_ip 192.168.1.13 --log_user admin --update_dependency15893 admin 9608 S /sbin/qpkg_cli --enable SyncoveryCL --log_ip 192.168.1.13 --log_user admin --update_dependency15906 admin 9828 S /usr/local/sbin/qpkg_service start SyncoveryCL -a 115936 admin 3620 S /bin/sh /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL.sh start15985 admin 2504 S /bin/sh /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL.sh start
Information 25/11/2025 15:21:48 admin 192.168.1.13 Web Desktop Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:145.0) Gecko/20100 App Center App Status Change [App Center] Stopped SyncoveryCL.
Information 25/11/2025 15:21:46 --- --- localhost --- --- --- [Syncovery] Status after stopping: 747 admin 79908 S /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /RUNX=Bev /M /P /S /ID=6 /BYSCHED /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg /MTX=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/.Syncovery/tmp /T 4589 admin 65996 S /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /RUNX=AIO Weekly Back Up /M /P /S /ID=2 /I /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg /MTX=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/.Syncovery/tmp /T11865 admin 9872 S /usr/local/sbin/qpkg_service stop SyncoveryCL -a 111873 admin 3656 S /bin/sh /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL.sh stop13118 admin 2500 S /bin/sh /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL.sh stop
Information 25/11/2025 15:21:38 --- --- localhost --- --- --- [Syncovery 11.6.3, build 78, English] SyncoveryCL v11.6.3 started with command line /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL stop
Information 25/11/2025 15:21:27 --- --- localhost --- --- --- [Syncovery] Status before stopping: 747 admin 80020 S /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /RUNX=Bev /M /P /S /ID=6 /BYSCHED /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg /MTX=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/.Syncovery/tmp /T 4589 admin 61568 S /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL /RUNX=AIO Weekly Back Up /M /P /S /ID=2 /I /INI=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/Syncovery.cfg /MTX=/share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/.Syncovery/tmp /T11865 admin 9872 S /usr/local/sbin/qpkg_service stop SyncoveryCL -a 111873 admin 3648 S /bin/sh /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL.sh stop11907 admin 2492 S /bin/sh /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL.sh stop
Information 25/11/2025 15:19:21 --- --- localhost --- --- --- [] Guardian Service Stopped
Information 25/11/2025 15:19:20 --- --- localhost --- --- --- [] Trying to terminate the service.
Information 25/11/2025 15:19:12 --- --- localhost --- --- --- [Syncovery 11.6.3, build 78, English] SyncoveryCL v11.6.3 started with command line /share/CACHEDEV1_DATA/.qpkg/SyncoveryCL/SyncoveryCL stop
Information 25/11/2025 15:19:07 --- --- localhost --- --- --- [] Trying to stop the service normally.

Can you look at the guardian page at port 8900 and post it or send to support@syncovery.com?

Also, maybe you can just install the latest Syncovery version to get any fixes etc?

Running the installer also fixes configuration issues.

Hi.

How do I access the guardian page at port 8900?
Where will I find the latest version of SyncoveryCL?
Thank you.

Hello,
enter NAS IP:8900 in browser.

You can download the latest version here:
https://www.syncovery.com/syncovery11qnap/

I think the update will fix things.

Hi.

I am unable to access :8900. Not matter which web browser I use I get a message saying that it is unreachable.
I can log into the NAS as normal using a web browser or Qfinder Pro.
Will I lose all of my profiles if I deleate the current version of SyncoveryCL on my NAS and replace it with version 11?
Thank you.

Hello,
OK, maybe the Guardian is not running. That's totally fine.

You already have Syncovery 11 according to the logs. So it is only a minor update.

Installing Syncovery updates, whether minor or major, always preserves all settings and profiles, so you will never lose anything.

Please make sure to choose the correct package for your CPU type on the QNAP download page.

I hope this will fix your issues!

Thanks.

Hi.

Thank you it is working again now.
It is weird how it is working one day and then the next day it is not working.

Good! It may have been a bug in the older version.