Syncovery Support Forum

Hi..

I tried to copy from Sharepoint sites into BOX cloud.
But i got an error message below :

2/4/2025 11:22:19 PM Graph: Refreshing Access Tokens (forced)
2/4/2025 11:22:21 PM Graph: Refreshing Access Tokens (forced)
2/4/2025 11:22:14 PM HttpsGet: HTTP ERROR 401 Unauthorized | {"error":{"code":"InvalidAuthenticationToken","message":"Lifetime validation failed, the token is expired.","innerError":{"date":"2025-02-04T15:22:25","request-id":"68478502-8fcb-4da0-96d6-359642a833b3","client-request-id":"68478502-8fcb-4da0-96d6-359642a833b3"}}} (GET https://graph.microsoft.com/v1.0/drives ... 5J/content) (attempt 1)
2/4/2025 11:22:14 PM Local Stream Size Now: 0
Total Number of HTTP Requests:33782 since 2/4/2025 7:40:55 AM UTC, Time Now: 2/4/2025 3:22:14 PM UTC. Elapsed Time: 07:41:19, Requests per Second: 1.22

Any idea what is the issue?
But this is only happened for some sites, not all sharepoint sites.

Many thanks.

alex

Hello,
the error message alone is not unusual. Syncovery will refresh the token and continue.

I think I need more context to analyze the problem, if Syncovery doesn't recover from this error.

I also need to know the Syncovery version.

Is there any way you can send the complete log file, or a santized version, to support@syncovery.com?

Thanks.

Hi Tobias..

I'm using version: 10.16.14 build 263.
I'll send you the log to the support email.

Cheers,

alex