Keep getting Fehler 31:General Failure

[robertobottoni]

Hi all,

after a search I can't find any information on this error code and message.

I am on the latest macOS Tahoe and Syncovery v11.15.8

The job that is reporting the error is running under root and is a simple left to right mirror from local folders to another local folder on the same HD. Here are some example lines from the log:

/Library/Mail/V10/23B3961A-E297-4709-8C96-1E1D5C8B3900/Bestellungen.mbox/69DB1EFC-DFB9-4228-9F8D-E2D2344DD505/Data/3/1/2/Messages/213180.emlx (Fehler 31:General Failure)
/Library/Mail/V10/89023E9B-6885-4C00-8B0F-3231BE8E7ABC/INBOX.mbox/69DB1EFC-DFB9-4228-9F8D-E2D2344DD505/Data/3/1/2/Messages/213418.emlx (Fehler 31:General Failure)
/Library/Mail/V10/89023E9B-6885-4C00-8B0F-3231BE8E7ABC/INBOX.mbox/spambucket.mbox/69DB1EFC-DFB9-4228-9F8D-E2D2344DD505/Data/4/1/2/Messages/214573.emlx (Fehler 31:General Failure)

These are all local mailboxes (folders) inside the Apple Mail App.

Does anyone have a hint?

Thanks
Robert.

[tobias]

I believe the log file should contain a more detailed error further up - can you check and/or send a complete log file to support at syncovery.com?

[robertobottoni]

Thank you.

I don't have the logfile anymore. Anyway, this was a temporary test job.

I cloned it twice now, kept the selection of left side paths and changed the right to my QNAP NAS for the first clone and to pCloud for the second. So far the first run seems good. As it is quite huge especially the second one still needs some time. I will report back here if the problem comes back.

[robertobottoni]

Now after several tries of myself I am out of clues for subsequent backups to my NAS.

It fails with:
ÜBERSICHT:

Durchlauf Nr. 1 um 01.06.26 08:02:53: Fehler bei Zugriff auf /Volumes/MBP_Backup-1/Syncovery: Permission Denied Sie können Syncovery möglicherweise Zugriff auf diesen Ordner geben, und zwar in den macOS Systemeinstellungen unter Sicherheit & Privatspäre, auf dem Registerblatt Privatsphäre.
VERSUCH 2: Fehler bei Zugriff auf /Volumes/MBP_Backup-1/Syncovery: Permission Denied Sie können Syncovery möglicherweise Zugriff auf diesen Ordner geben, und zwar in den macOS Systemeinstellungen unter Sicherheit & Privatspäre, auf dem Registerblatt Privatsphäre.

I tried with restarting the job and also restarting both devices the NAS and the Macbook.

I will mail the full log as asked before.

Thank you all.