Problems with SharePoint to Box Data Migration

[Jason13th]

Hi everyone,

I've been copying data from SharePoint (Graph) to Box for quite some time now, purely from cloud to cloud. Everything was working very well until I recently encountered the following issues:

1. During the last few copying processes, Office files have been corrupted. They can no longer be restored on the other side, or only through the repair option in Office apps.

2. Suddenly, copying no longer works. When I start a process, it gets stuck on one file in the sync preview and nothing else happens. In the log, I see an absurd countdown that I can't explain.

Log

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Do you have any idea what might be causing this? I have already reinstalled Syncovery and reconnected to the cloud accounts, but the problem still persists.

Thanks in advance for your help.

[tobias]

Hello,
there was a bug in versions 11.2.3 and 11.2.4 (approximately), which caused bogus (near infinite) delays before downloads.

This has been fixed in version 11.2.5 (the current version is 11.3.0).

[Jason13th]

Thank you very much Tobias!
After the update to 11.3.0, the migrations are finally starting.
After a test run, the Office files were also retrievable without any errors again.

Have a great start to the week