v10.17.1 not copying from Dropbox

English Support for Syncovery on Linux etc.
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a.devecerski
Posts: 15
Joined: Thu Apr 07, 2022 11:49 am

v10.17.1 not copying from Dropbox

Post by a.devecerski »

Hello everyone

QNAP NAS, TS-1635AX (ARM architecture), Syncovery upgraded yesterday from v10.16.16 to v10.17.1. Last nights sync jobs from Dropbox apparently completed, but files are not copied to the destination. Profiles were not changed in any way, worked flawlessly for years. Reverting to v10.16.16 resolved the issue.
Anyone else seeing this?

Regards
tobias
Posts: 1933
Joined: Tue Mar 31, 2020 7:37 pm

Re: v10.17.1 not copying from Dropbox

Post by tobias »

Hello,
can you check if there is a log file from last night's run?

We used a different system to compile the new ARM version, possibly it doesn't run on older NAS devices. In that case, there would be no log file and the web GUI would not have been accessible. Did you check the web UI after updating?

To be on the safe side, I will re-create the new ARM version with the old toolchain today.
a.devecerski
Posts: 15
Joined: Thu Apr 07, 2022 11:49 am

Re: v10.17.1 not copying from Dropbox

Post by a.devecerski »

Hi
tobias wrote: Fri Mar 28, 2025 11:03 am can you check if there is a log file from last night's run?
Only logs from the day before and the ones from few minutes ago when I reverted to 10.16.16.
So, no logs for affected jobs
tobias wrote: Fri Mar 28, 2025 11:03 am We used a different system to compile the new ARM version, possibly it doesn't run on older NAS devices. In that case, there would be no log file and the web GUI would not have been accessible. Did you check the web UI after updating?
WebGUI worked just fine. Showed that jobs in question were completed OK last night (no red color or warnings in 'Last results or progress' column). When I tried re-running them manually they would appear to work, but nothing was actually copied.

Thank you
tobias
Posts: 1933
Joined: Tue Mar 31, 2020 7:37 pm

Re: v10.17.1 not copying from Dropbox

Post by tobias »

Hello,
I have now replaced the 10.17.1 arm installation packages with new ones, created with my original toolchain. The version number, filenames and download URLs remain the same.

When you find the time, could you test it? Maybe do a manual run first to see if it works.

Please note that there can also sometimes be intermittent DropBox server issues, so it might not be related to the Syncovery version at all.

If there are still issues, I really need log files. Can you go to the Program Settings dialog, tab sheet "Logs", and make sure it's not set to delete logs with nothing to do?

Thanks.
a.devecerski
Posts: 15
Joined: Thu Apr 07, 2022 11:49 am

Re: v10.17.1 not copying from Dropbox

Post by a.devecerski »

tobias wrote: Fri Mar 28, 2025 12:01 pm When you find the time, could you test it? Maybe do a manual run first to see if it works.
Both affected jobs now working correctly
Thank you very much Tobias

Quick (unrelated) question if you don't mind, a while ago I asked for something that turned out to require Pascal script support for ARM 64-bit architecture.
So, I was wondering if that will be implemented in v11?

Regards
tobias
Posts: 1933
Joined: Tue Mar 31, 2020 7:37 pm

Re: v10.17.1 not copying from Dropbox

Post by tobias »

Hello,
yes, I very much hope I can do it!
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