Transfer from windows to Synology not running

English Support for Syncovery on Linux etc.
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John7
Posts: 35
Joined: Wed Apr 01, 2020 8:14 am

Transfer from windows to Synology not running

Post by John7 »

I have added a Synology box to replace a old HP mico server. I have installed Syncovery and added exactly the same settings as used in Windows except there it has SSH/SFTP as the option but only SSH is available with the Syncovery version. But I get a auth errer 16 when used. Any ideas how to go from here?

tobias
Posts: 1603
Joined: Tue Mar 31, 2020 7:37 pm

Re: Transfer from windows to Synology not running

Post by tobias »

Hello,
SSH in the web GUI means SSH/SFTP.

Please try creating the profile manually, without using the Browse button, so you can run it and get a log file.

Can you send a complete log file to support@syncovery.com, possibly sanitized by removing confidential info?

Or if you look into the log file yourself, you will find some interesting details about the SFTP connection.

John7
Posts: 35
Joined: Wed Apr 01, 2020 8:14 am

Re: Transfer from windows to Synology not running

Post by John7 »

Thanks got it going, not clear what I did but whatever it was worked! As a query how do I know if/when there is an update?

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