Syncovery not reachable eventhough state is "running"

English Support for Syncovery on Linux etc.
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Connor0308
Posts: 7
Joined: Thu Apr 30, 2020 1:47 pm

Syncovery not reachable eventhough state is "running"

Post by Connor0308 »

Dear,
I use Syncovery 8.68h on my Synology NAS. For a longer time, everything was running smooth - however, after some time, I cannot reacht the WebGUI anymore.
A restart of the NAS brought a short-time relief, but after roughly 24 hours, I am back where I cannot reach the WebGUI.
What am I missing - and which logs would be a good starting point?
The obvious show no connection related entry at all.

Thank you for your feedback and guiding me in the right direction,
regards,

Connor

tobias
Posts: 719
Joined: Tue Mar 31, 2020 7:37 pm

Re: Syncovery not reachable eventhough state is "running"

Post by tobias »

Hello,
I think you should install the Syncovery Guardian, which re-starts the service if it's stuck:
https://www.syncovery.com/guardianlinux/

In addition, try not leaving the browser window open with the Syncovery web GUI.

Finally, you may want to upgrade to Syncovery 9.30. The upgrade is free for licenses ordered since January 2018. Older licenses can be upgrade at
https://www.syncovery.com/download/linux/

Feel free to subscribe to our newsletter:
https://www.syncovery.com/newsletter/

And follow us on Twitter:
https://twitter.com/superflexible

Connor0308
Posts: 7
Joined: Thu Apr 30, 2020 1:47 pm

Re: Syncovery not reachable eventhough state is "running"

Post by Connor0308 »

Good evening,

thank you for your support - seemingly the Guardian (along with it's GUI) solved the issue.
For the free update, I bought three weeks to early - however, the link you provided only gets you to the download section, but not the "upgrade" one.
But I finally managed to find it - thank you for your great support.

Have a great evening,
regards,

Connor

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