QNAP issue

English Support for Syncovery on Linux etc.
tobias
Posts: 1023
Joined: Tue Mar 31, 2020 7:37 pm

Re: QNAP issue

Post by tobias »

Hello,
if you would like remote assistance, for example with TeamViewer, please call us (see contact page for phone numbers) or write to support@syncovery.com.

I assume you did click on the "Click here to authorize Syncovery" link, and the authorization in your web browser went well?

Again, to get a log file related to PCloud authorization, please create the job without using the Browse button on the PCloud side. Then run it, and the authorization will be triggered when the job runs. When it fails, make sure the job is stopped or cancel it, and then you can send the log file to support@syncovery.com please.

johnnix
Posts: 6
Joined: Mon Apr 04, 2022 6:58 am

Re: QNAP issue

Post by johnnix »

Hello,

I just sent you an email with a log file

Taels
Posts: 6
Joined: Sun Apr 03, 2022 4:13 pm

Re: QNAP issue

Post by Taels »

I am having the same issue after I reinitialized my QNAP NAS.

It was working just fine before. Worst part: that happened to me in 2021 and I found a solution, but I don't remember the solution anymore =(

What was the solution?

tobias
Posts: 1023
Joined: Tue Mar 31, 2020 7:37 pm

Re: QNAP issue

Post by tobias »

Hello,
the solution is usually to try a different web browser.

Also update Syncovery.

Taels
Posts: 6
Joined: Sun Apr 03, 2022 4:13 pm

Re: QNAP issue

Post by Taels »

Hello!
My Syncovery is 9.47g.

I've tried Safari, Chrome, Firefox, and Brave on macOS and Chrome, Firefox and Edge on Windows.

Either "Click here to authenticate" appears, then I authenticate and get the success message, close it, and it makes no difference;
or
"Listing is being prepared" keeps on going forever.

tobias
Posts: 1023
Joined: Tue Mar 31, 2020 7:37 pm

Re: QNAP issue

Post by tobias »

Hello,
OK; please cancel the job and send the log file to support@syncovery.com.

Taels
Posts: 6
Joined: Sun Apr 03, 2022 4:13 pm

Re: QNAP issue

Post by Taels »

Deauthorizing Syncovery on pCloud and restarting the NAS solved the issue.

After that, it worked in Chrome (Windows) and Safari (macOS).

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