Synology DS2413+, Webui ok but can't login

English Support for Syncovery on Linux etc.
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Shiki
Posts: 4
Joined: Tue Oct 26, 2021 10:23 am

Synology DS2413+, Webui ok but can't login

Post by Shiki »

Hi,

I would like to try the Synology package for Syncovery but for some reason i can't login into the Web Ui

I'm using the user name:default with the password:pass and the login fail with a message stating:

"User id or Password does not match"

I have a Synology DS2413+ with DSM version 6.2.4 25556 update 2 and i'm using the Intel 9.39f x86_x64 package



Cordially, Shiki.

tobias
Posts: 716
Joined: Tue Mar 31, 2020 7:37 pm

Re: Synology DS2413+, Webui ok but can't login

Post by tobias »

Hello,
maybe a different password is still in the database from on older installation.

You can reset the password with an SSH shell command line (for example, log in with PuTTY), by entering:

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SyncoveryCL SET /WEBSERVER=localhost /WEBUSER=username /WEBPASS=password
Where username and password can be chosen freely. However due to command line constraints, the password should contain only ASCII characters and no special characters such as ! or " etc. unless you can properly escape them in a command line string.

The change should take effect immediately even without restarting the service.

Note: customers who have already upgraded to DSM 7 need to enter this command first:

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cd /var/packages/Syncovery/target/usr/bin
And then do:

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./SyncoveryCL SET /WEBSERVER=localhost /WEBUSER=username /WEBPASS=password

Shiki
Posts: 4
Joined: Tue Oct 26, 2021 10:23 am

Re: Synology DS2413+, Webui ok but can't login

Post by Shiki »

Hi,

Thank you for the quick answer the command seems to be executed succesfully but still, i can't login with the new user and pass

Stopping the service and launching it again make no difference

Code: Select all

17:44:24 SyncoveryCL v9.39f

Reading config file /etc/SyncoveryCL.conf
Temp folder from /etc/SyncoveryCL.conf: /tmp/
17:44:24 Initializing
Using temp folder from SQL cfg: /tmp/
17:44:25 Log folder: /root/.Syncovery/Logs
17:44:25 Configuration File: /root/.Syncovery/Syncovery.cfg

17:44:25 Storing global settings:
17:44:25 Configuring web server for localhost, port 8999.
17:44:25 Web Docs Path: /volume1/@appstore/Syncovery/usr/bin/WebDocs
17:44:25 Username: user
17:44:25 Password: pass


tobias
Posts: 716
Joined: Tue Mar 31, 2020 7:37 pm

Re: Synology DS2413+, Webui ok but can't login

Post by tobias »

Hello,
sorry to hear that. Can you try a different browser?

Shiki
Posts: 4
Joined: Tue Oct 26, 2021 10:23 am

Re: Synology DS2413+, Webui ok but can't login

Post by Shiki »

I tried Edge in a Windows 10 Vm , same error.
Chromium and Firefox with a linux live cd on a totaly different pc , same error.

Any way to manually delete all traces of Syncovery ?

tobias
Posts: 716
Joined: Tue Mar 31, 2020 7:37 pm

Re: Synology DS2413+, Webui ok but can't login

Post by tobias »

Hello,
yes, you can surely delete all traces.

First, uninstall the regular way, from the Synology DSM App Center.

Then, look for and delete any traces, similar to this:

sudo rm /etc/SyncoveryCL.conf
sudo rm -R /root/.Syncovery
sudo rm -R /volume1/@appstore/Syncovery
sudo rm -R /volume1/.Syncovery
sudo rm -R /volume1/@appstore/.Syncovery

to verify / find more:
sudo find / -name Syncovery
sudo find / -name .Syncovery
sudo find / -name Syncovery.cfg

Shiki
Posts: 4
Joined: Tue Oct 26, 2021 10:23 am

Re: Synology DS2413+, Webui ok but can't login

Post by Shiki »

Removing all the traces did the trick.

I can now do some tests and eventually upgrade my Windows license to a combo one :D

Thank you.

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