Hi,
I'm using a OneDrive-to-local-disk sync with 3 different MS-Home accounts.
Since about 3 weeks a root-folder suddenly appeared in 2 of the accounts in the sync, with subfolders containing nearly the same structure.
When this folder appeared, neither the OneDrive-account nor Syncovery had been touched.
This "root" folder is not visible within the OneDrive itself, also not in the online-version.
Can someone please give me a hint how to solve this problem?
Thank you in advance.
Regards
Markus
root-folder suddenly appears in OneDrive Sync
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- Posts: 4
- Joined: Thu Apr 18, 2024 4:03 pm
root-folder suddenly appears in OneDrive Sync
- Attachments
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- Syncovery1.JPG (44.05 KiB) Viewed 961 times
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- Syncovery2.JPG (123.28 KiB) Viewed 961 times
Re: root-folder suddenly appears in OneDrive Sync
Hello,
that is hugely interesting! Please delete the cloud cache database from the folder
C:\ProgramData\Syncovery\Database
I hope this will fix it.
that is hugely interesting! Please delete the cloud cache database from the folder
C:\ProgramData\Syncovery\Database
I hope this will fix it.
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- Posts: 4
- Joined: Thu Apr 18, 2024 4:03 pm
Re: root-folder suddenly appears in OneDrive Sync
Hi Tobias,
that did the trick, the root-folder is gone.
But still problems on one account, some folders cannot be accessed.
Those folders definately exist in OneDrive and I can access them (via the client and also online for sure).
Thank you for your help!
Markus
Syncovery version is 10.14.2 (64-bit)
that did the trick, the root-folder is gone.
But still problems on one account, some folders cannot be accessed.
Those folders definately exist in OneDrive and I can access them (via the client and also online for sure).
Thank you for your help!
Markus
Syncovery version is 10.14.2 (64-bit)
- Attachments
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- OD1.JPG (14.74 KiB) Viewed 915 times
Re: root-folder suddenly appears in OneDrive Sync
Hello,
this could be difficult to solve, can you send a complete log file to support@syncovery.com please?
Thanks.
this could be difficult to solve, can you send a complete log file to support@syncovery.com please?
Thanks.
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- Posts: 4
- Joined: Thu Apr 18, 2024 4:03 pm
Re: root-folder suddenly appears in OneDrive Sync
Hi Tobias,
sent you the log.
Thank you.
Markus
sent you the log.
Thank you.
Markus
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- Posts: 4
- Joined: Thu Apr 18, 2024 4:03 pm
Re: root-folder suddenly appears in OneDrive Sync
Hi Tobias,
unfortunately the root-folder on both profiles is back.
As long as I delete the cloud cache database before starting the job manually, the root-folder won't appear.
When the jobs run automatically, the root-folder is coming up.
It makes no sense to exclude it, because it has a lot of files/folders in it.
Maybe there's a chance to get this problem fixed?
Thank you in advance.
Regards
Markus
unfortunately the root-folder on both profiles is back.
As long as I delete the cloud cache database before starting the job manually, the root-folder won't appear.
When the jobs run automatically, the root-folder is coming up.
It makes no sense to exclude it, because it has a lot of files/folders in it.
Maybe there's a chance to get this problem fixed?
Thank you in advance.
Regards
Markus
Re: root-folder suddenly appears in OneDrive Sync
Hello,
no, the root folder is a new feature of the OneDrive API.
If you don't like it, you can type
root
in the Exclusion Masks.
no, the root folder is a new feature of the OneDrive API.
If you don't like it, you can type
root
in the Exclusion Masks.