root-folder suddenly appears in OneDrive Sync

[m.sebastian]

Hi,

I'm using a OneDrive-to-local-disk sync with 3 different MS-Home accounts.
Since about 3 weeks a root-folder suddenly appeared in 2 of the accounts in the sync, with subfolders containing nearly the same structure.
When this folder appeared, neither the OneDrive-account nor Syncovery had been touched.
This "root" folder is not visible within the OneDrive itself, also not in the online-version.

Can someone please give me a hint how to solve this problem?

Thank you in advance.

Regards
Markus

[tobias]

Hello,
that is hugely interesting! Please delete the cloud cache database from the folder

C:\ProgramData\Syncovery\Database

I hope this will fix it.

[m.sebastian]

Hi Tobias,

that did the trick, the root-folder is gone.

But still problems on one account, some folders cannot be accessed.
Those folders definately exist in OneDrive and I can access them (via the client and also online for sure).

Thank you for your help!

Markus

Syncovery version is 10.14.2 (64-bit)

[tobias]

Hello,
this could be difficult to solve, can you send a complete log file to support@syncovery.com please?

Thanks.

[m.sebastian]

Hi Tobias,

sent you the log.
Thank you.

Markus