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UI Freezes
Posted: Mon Jun 08, 2020 5:23 pm
by Simplytoast
Hello.
I seem to find after a day or so the UI in Syncovery on the Mac completely freezes and has to be forced quit. I was looking at the logs and there only seems to be transfer log files.
Is there an application log file that I can send?
Re: UI Freezes
Posted: Mon Jun 08, 2020 6:59 pm
by tobias
Hello,
if can get a report from Force Close with call stack that might help me analyze the problem. But most likely, it can only be fixed it if happens on my developer machine. But I never leave Syncovery open for that long ;=)
In fact I open and close it at least 20 times every day, even for normal use.
The problem might be related to the Cocoa GUI library in my development tool, so it's unclear if it can actually be fixed quickly.
I will try to set up a Mac where I can make a long term test to produce the problem here.
Re: UI Freezes
Posted: Tue Jun 09, 2020 1:58 pm
by tobias
Hello,
which Mac version did you have?
I have identified one problem in 8.68a (only) that could cause freezes, and it has been fixed in 8.68b.
Re: UI Freezes
Posted: Tue Jun 09, 2020 9:56 pm
by Simplytoast
I am running 8.68a.. Updating to b right now and sending a force close report.
Re: UI Freezes
Posted: Tue Jun 09, 2020 10:00 pm
by Simplytoast
Should I send the crash log to support@
Re: UI Freezes
Posted: Tue Jun 09, 2020 10:22 pm
by tobias
yes please!