UI Freezes

English Support for Syncovery on Apple Computers.
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Simplytoast
Posts: 15
Joined: Sat Apr 18, 2020 2:54 pm

UI Freezes

Post by Simplytoast »

Hello.

I seem to find after a day or so the UI in Syncovery on the Mac completely freezes and has to be forced quit. I was looking at the logs and there only seems to be transfer log files.

Is there an application log file that I can send?

tobias
Posts: 320
Joined: Tue Mar 31, 2020 7:37 pm

Re: UI Freezes

Post by tobias »

Hello,
if can get a report from Force Close with call stack that might help me analyze the problem. But most likely, it can only be fixed it if happens on my developer machine. But I never leave Syncovery open for that long ;=)

In fact I open and close it at least 20 times every day, even for normal use.

The problem might be related to the Cocoa GUI library in my development tool, so it's unclear if it can actually be fixed quickly.

I will try to set up a Mac where I can make a long term test to produce the problem here.

tobias
Posts: 320
Joined: Tue Mar 31, 2020 7:37 pm

Re: UI Freezes

Post by tobias »

Hello,
which Mac version did you have?

I have identified one problem in 8.68a (only) that could cause freezes, and it has been fixed in 8.68b.

Simplytoast
Posts: 15
Joined: Sat Apr 18, 2020 2:54 pm

Re: UI Freezes

Post by Simplytoast »

I am running 8.68a.. Updating to b right now and sending a force close report.

Simplytoast
Posts: 15
Joined: Sat Apr 18, 2020 2:54 pm

Re: UI Freezes

Post by Simplytoast »

Should I send the crash log to support@

tobias
Posts: 320
Joined: Tue Mar 31, 2020 7:37 pm

Re: UI Freezes

Post by tobias »

yes please!

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