Can't Stop Profile

English Support for Syncovery on Apple Computers.
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ForestCat
Posts: 7
Joined: Fri Feb 11, 2022 10:52 pm

Can't Stop Profile

Post by ForestCat »

Hi,
I have a scheduled job/profile that has been running for 4 day. I can't stop the profile from the ui. I have force closed Syncovery. I have stopped the scheduler. When I run Syncovery again, the profile is still running. I have tried to kill it from Activity Monitor. Same results.
How can I stop this job/profile???

Thanks.

tobias
Posts: 1603
Joined: Tue Mar 31, 2020 7:37 pm

Re: Can't Stop Profile

Post by tobias »

Hello,
the profile is probably running in the BackgroundScheduler process, or in a separate SyncoveryCL or SyncoverySRV process. So you'd have to kill those.

In general, when a profile hangs, please right-click and choose "Diagnose Activity".

Please update Syncovery to the latest version.

Sometimes a reboot helps too.

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