Access Problems

English Support for Syncovery on Windows.
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rbartusik
Posts: 2
Joined: Mon Oct 30, 2023 1:40 pm

Access Problems

Post by rbartusik »

does anyone know what Access problem (Critical Section Hang: GSMBCS, Checkpoints: ClAllFX @0000000000540110) means, an example is

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10/30/2023 08:20:36 ERROR (Exception): Critical Section Hang: GSMBCS @ 0000000000540110, Thread ID: 140361265571392, CP: MSPEX (CallFindNext)
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Exception Critical Section Hang: GSMBCS with TCP=MSPEX

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10/30/2023 08:20:36 ERROR (Exception): Critical Section Hang: GSMBCS @ 0000000000540110, Thread ID: 140361265571392, CP: MSPEX (TraverseTree)
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10/30/2023 08:20:36 ERROR (Exception): Critical Section Hang: GSMBCS @ 0000000000540110, Thread ID: 140361265571392, CP: ClAllFX (TraverseTree)
************************************************************************


************************************************************************
10/30/2023 08:20:36 ERROR (Exception): Critical Section Hang: GSMBCS @ 0000000000540110, Thread ID: 140361265571392, CP: ClAllFX (TraverseTree)
************************************************************************

Traverse Exception Exception: Critical Section Hang: GSMBCS @0000000000540110, Checkpoints: ClAllFX

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10/30/2023 08:20:36 ERROR (Exception): Critical Section Hang: GSMBCS @ 0000000000540110, Thread ID: 140361265571392, CP: ClAllFX (Traverse)
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10/30/2023 08:20:43 ERROR (Exception): Critical Section Hang: GSMBCS, Checkpoints: ClAllFX @0000000000540110 @ 0000000000540110, Thread ID: 140361582122560, CP: ATTHRF (BuildFileList)
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Error building file list: Exception Critical Section Hang: GSMBCS, Checkpoints: ClAllFX @0000000000540110
Stopped due to "Failed" (1)

if anyone ould help that would be great

tobias
Posts: 1668
Joined: Tue Mar 31, 2020 7:37 pm

Re: Access Problems

Post by tobias »

Hello,
thanks for the report. It seems that the SMB network communication hangs.

In such cases please avoid the internal SMB protocol and mount the network path using your NAS' administration area / file manager, or using Linux tools.

rbartusik
Posts: 2
Joined: Mon Oct 30, 2023 1:40 pm

Re: Access Problems

Post by rbartusik »

it is odd half of them will run and half of them will have that error, is there a reason that it is doing that?

tobias
Posts: 1668
Joined: Tue Mar 31, 2020 7:37 pm

Re: Access Problems

Post by tobias »

No idea, sorry, but I will change it to allow longer delays before erroring out in the next version.

tobias
Posts: 1668
Joined: Tue Mar 31, 2020 7:37 pm

Re: Access Problems

Post by tobias »

Hello,
the new version 10.8.3 is now available and it will no longer throw this error. Profiles may appear to hang if there are SMB issues though, but should eventually recover.

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