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Extensions keeps getting added

Posted: Fri Jun 17, 2022 8:28 am
by KevinTech
Hi Community,

We are experiencing a strange case. We have a local folder that is synced with Google Drive. Employees open files on location, for example via a tablet. We only notice that an infinite number of extensions are repeated when the file comes back to the Windows Explorer. How can this be solved?

See photo for explanation.

We use Smarttracking, with no conversion of Google Drive files.

Re: Extensions keeps getting added

Posted: Fri Jun 17, 2022 8:41 am
by tobias
Hello,
it must be related to document conversion, because that adds the extension.

Please send a log file where this happened to support@syncovery.com so I can check your settings, Syncovery version etc.

Re: Extensions keeps getting added

Posted: Fri Jun 17, 2022 8:53 am
by KevinTech
Hi Tobias,

Just sended you an email.

With the logfile included.

Re: Extensions keeps getting added

Posted: Mon Jun 20, 2022 1:12 pm
by KevinTech
tobias wrote:
Fri Jun 17, 2022 8:41 am
Hello,
it must be related to document conversion, because that adds the extension.

Please send a log file where this happened to support@syncovery.com so I can check your settings, Syncovery version etc.
Did you find anything? Haven't heard from you :)

Re: Extensions keeps getting added

Posted: Mon Jun 20, 2022 2:17 pm
by tobias
Hello,
I will try to find the cause today.

Re: Extensions keeps getting added

Posted: Tue Jun 21, 2022 11:14 am
by tobias
v9.47u fixes this problem now.

It happens when you have a Google Spreadsheet with a .xlsx extension. This should never be the case.

Please remove all extensions from the files with the spreadsheet icon (the T icon, not the X icon).

Native Google documents should not have any filename extensions.