PC to Onedrive, not detecting empty folders, tries to re-copy

English Support for Syncovery on Windows.
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Contractor5Prepays9
Posts: 76
Joined: Wed Sep 23, 2020 10:38 pm

PC to Onedrive, not detecting empty folders, tries to re-copy

Post by Contractor5Prepays9 »

syncovery, syncing and encrypting stuff, from WINDOWS PC, to ONEDRVE.
Syncovery, attended mode so i can see what is happening, on WINCOWS PC, it tells me it wants to COPY/CREATE folders, for example,
YorkTraditions_Bryan

BUT, that folder DOES EXIST on the OneDrive side !!! I have seen this happen before, but this particular task has brought this to the forefront.
Any assistance appreciated, to get SYNCOVERY, on the PC, to detect that ONEDRIVE has these present, and does not try to re-create them
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tobias
Posts: 1640
Joined: Tue Mar 31, 2020 7:37 pm

Re: PC to Onedrive, not detecting empty folders, tries to re-copy

Post by tobias »

Hi,
the first thing to try is to delete the cloud cache database. The path and database name is mentioned in the log file.

Contractor5Prepays9
Posts: 76
Joined: Wed Sep 23, 2020 10:38 pm

Re: PC to Onedrive, not detecting empty folders, tries to re-copy

Post by Contractor5Prepays9 »

Thanks for reply.
I cleared cache, and that fixed it !

SUGGESTION, option to CLEAR CACHE prior to any run (or every "X" runs (check box button), or is it just a fluke that this happens?

tobias
Posts: 1640
Joined: Tue Mar 31, 2020 7:37 pm

Re: PC to Onedrive, not detecting empty folders, tries to re-copy

Post by tobias »

Hello,
I am working on cache related bugs now and will release an update this weekend.

Theoretically the cache should never need to be deleted.

Some customers have huge numbers of files on the cloud, and re-scanning completely can take an extended period of time.

tobias
Posts: 1640
Joined: Tue Mar 31, 2020 7:37 pm

Re: PC to Onedrive, not detecting empty folders, tries to re-copy

Post by tobias »

Hello,
I have released version 9.15 now, which should fix any issues concerning folders not beeing seen on OneDrive.

Contractor5Prepays9
Posts: 76
Joined: Wed Sep 23, 2020 10:38 pm

Re: PC to Onedrive, not detecting empty folders, tries to re-copy

Post by Contractor5Prepays9 »

thanks for reply, will download and test it out, thanks

tobias
Posts: 1640
Joined: Tue Mar 31, 2020 7:37 pm

Re: PC to Onedrive, not detecting empty folders, tries to re-copy

Post by tobias »

Hello,
another cause has been found for incorrect behavior with OneDrive.

The OneDrive connector in Syncovery is incompatible with the option "Cache Destination File List" from the Special tab sheet in the profile. Syncovery should not actually allow this feature to be used with OneDrive. This will be fixed, and the caching checkmark will be ignored in the future.

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