Syncovery Support Forum

Hi and thanks in advance for your help.

I use syncovery 3 years now with no problem. I use two way sync with smart tracking (google drive).

I experience after the update (9.0) a strange problem that that program reads file paths incorrectly and therefore uploads (or deletes) unexpectedly and wrong (Chinese symbols appear).

Its not happening all the time but randomly. I can send you a log file but I don't know how.

Please advise.
Thanks for the help.

5:22:04 μμ Reading right-hand side directly: \42\42469
5:22:05 μμ Reading right-hand side directly: \42\42474
5:22:05 μμ Reading right-hand side directly: \42\42477
5:22:06 μμ Reading right-hand side directly: \42\42478
5:22:07 μμ Reading right-hand side directly: \42\42480
Path corrected from FILECOUNT\0
Path corrected from †琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\100
to \†琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\100
Path corrected from †琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\102
to \†琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\102
Path corrected from †琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\104
to \†琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\104
Path corrected from †琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\106
to \†琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\106
Path corrected from †琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\108
to \†琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\108
Path corrected from †琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\11
to \†琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\11
Path corrected from †琠䙜䱉䍅問呎ぜ਍ 㜰෗ ﷩\111

Hello,
which version exactly? Can you try the latest version 9.38k?

Hello,

I am at the latest version 9.38k!

Hello,
could you delete the cloud cache files in C:\ProgramData\Syncovery\Database?

If it doesn't help, maybe send a complete log file to support@syncovery.com?