Syncovery Support Forum

Should I send the crash log to support@

I am running 8.68a.. Updating to b right now and sending a force close report.

Hello.

I seem to find after a day or so the UI in Syncovery on the Mac completely freezes and has to be forced quit. I was looking at the logs and there only seems to be transfer log files.

Is there an application log file that I can send?

Sent to support.

Yes the INI works on the Windows side so I think you are on to something in the portability of the configs between platforms.

Is there a way to display the key. The one in my notes is still showing encrypted file names, but not sure if that is due to the bug above or another issue as long as I don’t edit the profile I can see unencrypted names.

tobias wrote: ↑

Sun Apr 26, 2020 9:28 pm

OK thanks for the clarification! I will try this.

Also, the PC INI file has the key listed in it, I am assuming. I am copying and pasting it just to be verify as well.

I’ve only seen this behavior on the Mac. Specifically when moving the configure file cross platform.

That is correct. I ran the restore wizard to create (and save) the job. I started the restore and realize I only specified three files at a time. I edited the restore to allow five files and then ran the profile again and when I resumed the profile it only saw encrypted files rather the decrypted on...

That’s what I thought. No issues That’s why there are many backups!

Hello... I moved my .INI config file from a PC version to Mac version of Syncovery and ran the restore wizard. Everything works (I’m sure as expected). However, if I do a change to the (newly created) .CFG file (lets say run three files in the restore instead of two) on the Mac in the restore wizard...