Syncovery Support Forum

Hello, please post the exact error message that you get or send a screenshot of where the drive is missing. In general if something is missing from Syncovery's Browse dialog, you can just copy and paste the path from the address bar of Windows File Explorer. Then try the job in Attended Mode. If you...

Hi,
ja, das macht der Dienstmanager, nicht über crontab.

Hello,
this could be difficult to solve, can you send a complete log file to support@syncovery.com please?

Thanks.

Hi, bei RPM- und Debian-Installationen wird der Dienst über systemd vom Betriebssystem verwaltet und beim Herunterfahren rechtzeitig beendet. Das müsste man bei manuellem Start auch machen, also eine Task erstellen, die beim Herunterfahren ausgeführt wird. Falls der Guardian verwendet wird, braucht ...

Hi,
which Syncovery version do you have and can you send the WebGUI.log file?

Hello,
yes, there's a file called WebGUI.log in the folder
C:\ProgramData\Syncovery

Maybe you can send it to support@syncovery.com?

I am also working on an update today with several improvements in certificate handling, and more detailed logging to that file.

Hello, OK, and what do you mean with "returns to C:\ProgramData\Syncovery\Database"? Where do you see that? And are you sure that only this path is shown without a file name? If there is a file name, which name is it? The correct one or a different one? What Syncovery may sometimes to is try to gene...

Hello,
Syncovery saves the certificate path with file name. Not the folder.

So if the new certificate's file name is different, and the old one expires, then the certificate configuration is cleared.

I will check if I can make Syncovery look for new certificates in the folder.

I will check it. So you are using Syncovery 10 for Windows?

Hi,
maybe it happens when the certificate expires?