Syncovery Support Forum

Hi Tobias,

Thank you for that clarification! I will turn off the VolRefNum as instructed. Glad to know it is set up correctly! Much appreciated!

Hi Tobias, I haven't heard from my client yet but if something wasn't working I think I would have. It looks like rebooting the NAS was necessary to get the reauthorization link from Dropbox but your update seems to have done the trick. If anything goes awry I'll let you know but no news at this poi...

I am copying from a NAS to an external drive connected through a Mac computer. I have Syncovery installed on the Mac to facilitate the transfer rather than use the installed version on the NAS. The first folder I copied did not create itself as a folder on the backup external drive although I had th...

Thank you!

Hi Tobias,

Thank you so much for this list to try! I used SMB b/c I couldn't find the content folders in the local paths but I'll try again. I didn't look through every folder.

I will keep you posted!

Hi Tobias, When I am back at the office next week I will try rebooting and I'll check the file path for the temp folder. When you say valid, do you just mean it's there? Would I just look for it via the file path in the browser or should I be able to verify it in the program settings? The software i...

Hi Tobias, I thought of some other aspects to the situation that might help. I uninstalled the previous version of Syncovery on the WD NAS before installing the new version, which I downloaded from syncovery.com. The system warned that uninstalling the old version would delete my profiles, which was...

Hi Tobias, I installed the new version of the WD software today and we're unable to get Dropbox to connect. I have everything set up exactly like the old connection, which provided a link/message from Dropbox recognizing the initial connection and requesting owner authorization but we have received ...

Thank you! Will do

Thank you! Does that mean I need to download it again or is their an update feature in the app? Apologies, I'm not scheduled to go back to their office until at least tomorrow and I'd like to be prepared.